T E C H B U D D Y A U S T R A L I A

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Techbuddy Australia provides expert IT support, computer repairs, and network security solutions for businesses and individuals. Our reliable, fast, and affordable services keep your technology running smoothly.

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Privacy Policy

Effective Date: 10, April 2025 Techbuddy Australia is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data.

1. Who We Are

Techbuddy Australia provides expert IT support, computer and laptop repairs, data services, software installation, network security, and business tech solutions to individuals and small businesses across Australia.

2. What Information We Collect

We may collect personal and technical information when you interact with us, such as:

  • Name, address, email, and phone number
  • Device details (make, model, serial number)
  • Service history and repair details
  • Payment details (when applicable)
  • Technical data (IP address, operating system, error logs – for diagnostics)

3. How We Use Your Information

We use your information to:

  • Deliver and manage IT services and repairs
  • Communicate with you about appointments, services, and updates
  • Process payments and issue invoices
  • Provide insurance or warranty reports (upon request)
  • Improve our services and customer support
  • Meet legal and regulatory requirements We do not sell or rent your personal information to third parties.

4. Data Security

We take your data security seriously. Your information is stored securely, and we use industry-standard protection to prevent unauthorised access, alteration, or disclosure.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes it was collected for—such as ongoing service history, warranty reports, or legal obligations.

6. Third-Party Access

In some cases, we may use trusted third-party tools (e.g., payment processors, cloud backups, or software services). These partners are bound by confidentiality and data protection agreements.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your data (unless required for legal or operational reasons)
  • Withdraw consent for marketing communications

To make a request, contact us at:

📧 info@techbuddyaustralia.com.au

📞+61 3901 63311

8. Cookies & Website Analytics

If our website uses cookies or analytics tools (like Google Analytics), we may collect non-personally identifiable data such as website usage patterns to improve your online experience. You can manage cookie preferences in your browser settings.

9. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be posted on our website with an updated effective date.

10. Contact Us

If you have questions or concerns about this policy or how we handle your data, please reach out:

Techbuddy Australia

📧 Email: info@techbuddyaustralia.com.au

📞 Phone: +61 3901 63311

🌐 Website: www.techbuddyaustralia.com.au